Privacy Policy
This Privacy Policy applies to Kärcher Hire and the operated website www.karcherhire.co.uk and its subdomains (“Sites”). Kärcher Hire understand the importance of your data protection and how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Kärcher Hirewhen you access the Sites and Kärcher Hire Service (including through the websites of our partners), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.
- Information We Collect.
(a) Our Service: We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you contact us via our hire enquiry forms or contact form. If you choose to hire a product from us, we or our third-party IT and payment processors to store your payment information. We also collect data through our partner sites, who subsequently enquire about a hire. When you hire from Kärcher Hire or if you visit such websites or mobile applications, we may receive certain information about you as described below. We will only send promotional emails if you explicitly provide us with consent to do so, usually at the point of an enquiry or if you use our e-commerce service and don’t opt out. You may opt out of these emails at any point either verbally or in writing to [email protected]; We may send you service related emails related to your hire, to enable the hire to take place and to inform you about details relating to your hire, such as Delivery Times or changes to the machine ordered.
(b) Hiring online
If you visit our online hire shop, we store the following information in order to fulfil the contract between you and Kärcher Hire or to carry out pre-contractual measures in accordance with Article 6 lit. b) GDPR:
i) Order without setting up a customer account
When placing an order in the online shop, all data necessary for the implementation and processing is requested through the mandatory fields: Your full name, your e-mail address, your address (billing address and, if applicable, different delivery address). Your data will only be used to process your order.
ii) Customer account / Registration
It is also possible when purchasing to register for a Kärcher Hire account. To do this, you can choose a password together with your e-mail address, both of which will make it easier for you to log in later without having to re-enter your data. Kärcher Hire stores the data entered by you to set up a customer account, via which your orders are recorded, implemented and processed. Kärcher Hire will keep your data for further orders as long as you maintain your registration. You have the right to access, correct and/or have your registration data deleted by Kärcher Hire at any time.
iii) Storage of order data
If you transfer data to Kärcher Hire for an order, your data will be stored for as long as necessary to complete the purchase and in accordance with statutory retention periods. Extended storage to fulfil the retention obligations is carried out in accordance with Article 6 lit. c) GDPR.
(c) Cookies And Tracking Technologies: Technologies such as: cookies, tags and scripts are used by Kärcher Hire and our partners (such as advertising, marketing and analytics), affiliates or analytics or service providers. These technologies may be used in analysing trends, administering the Sites, tracking users’ movements around the Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. Our partners may also use such technologies to deliver advertisements to you. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited. This website uses Google Analytics to track user activity across the site.
(d) Log File Information: Log file information is automatically reported by your browser or mobile application each time you visit the Kärcher Hire website. These server logs may include information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.
(e) Access And Retention Of Data Controlled By Our Customers: An individual or company who is a current or former Kärcher Hire customer who seeks access or wishes to correct, amend or delete inaccurate data should direct his query to [email protected]. If we receive a request under this provision, we will acknowledge it within seventy-two (72) business hours and handle it promptly and as required by law.
We will retain personal data we process on behalf of our customers for as long as needed to provide our services. Kärcher Hire will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
- How We Use Your Information. We use the information that we collect to ensure we can carry out all aspects of our service to the customer. We may also use your information to send you marketing communications and respond to your questions and concerns.
- How We Share Your Information.
(a) Personally Identifiable Information: Kärcher Hire will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Kärcher Hire (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information (i.e. name, company name and job title) you elect to make publicly available on our, such as posting reviews or comments on our product pages or blog pages, will be available to others. If you remove information that you have made public on our Sites, copies may remain viewable in cached and archived pages of our Sites, or if other users have copied or saved that information.
(b) Passing on to specialist dealers. Your personal data will only be passed on to third parties within the framework of the online shop, if it is necessary for the purpose of contract processing, billing purposes or collecting payment. The respective third party is responsible for the handling of your personal data in order to process your order. Kärcher only provides specialist dealers with the information they need to fulfil their respective tasks. They are not permitted to use the information for any other purpose.
(c) Contact form. Your message and the associated data will be only be transmitted beyond the Kärcher company whose contact form you have used if your inquiry is for another part of the Kärcher Group. In this case, the enquiry will be forwarded to the correct contact person within the correct Kärcher company. The data you have entered in a Kärcher online contact form will not be passed on to other third parties unless you are specifically notified of this.
(d) Instances Where We Are Required To Share Your Information: Kärcher Hire will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Kärcher Hire, our users or others.
(e) Behavioural Targeting / Re-Targeting: We partner with third parties (namely Google) to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. If you access the Kärcher Hire Site on your mobile device, you may not be able to control tracking technologies through the settings.
(f) Testimonials: We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
- Storage and Processing. Your information collected by Kärcher Hire may be stored and processed in the UK, via third party applications, as well as within the wider Kärcher Group internationally. Kärcher Hire may transfer information that we collect about you, including personal information, to affiliated entities, or to other organisations within the Kärcher Group across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
- How We Protect Your Information. Kärcher Hire is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Kärcher Hire or guarantee that your information on the Kärcher Hire servers, which are managed by a third party, may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our Customer Portal, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at [email protected]. We may take payment online using the WorldPay secure card transaction service and we may take payment for your hire over the phone. If you choose to pay over the phone, we use a Barclaycard supplied PDQ machine, protected by Security Metrics to complete the transaction. No data relating to the card used to pay for the hire is ever stored by Kärcher Hire.
- Compromise of Personal Information. In the event that personal information is compromised as a breach of security, Kärcher Hire will promptly notify our customers in compliance with applicable law.
- Data Access, Correction, Deletion, and Opt Out. For current or past Kärcher Hire customers, you can request to review, correct, update or delete inaccuracies to the information about you that Kärcher Hire, or third parties providing services to Kärcher Hire, keep on file by emailing [email protected]. We will acknowledge your request within seventy-two (72) hours and handle it promptly and as required by law. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
- Children’s Privacy. Protecting the privacy of young children is especially important. For that reason, Kärcher Hire does not knowingly collect or solicit personal information from anyone under the age of 18. In the event that we learn that we have collected personal information from a child under 18 years old, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at [email protected].
- Notification Procedures. It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes that affects the service we as Kärcher Hire provide to you, the customer, to you via email, written or hard copy notice. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
- Links to Other Web Sites. We are not responsible for the practices employed by websites or services linked to or from the Kärcher Hire Sites, including the information or content contained therein. Please remember that when you use a link to go from the Kärcher Hire Site to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.
Social Media Widgets: Our Site includes social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.
- Changes to Our Privacy Policy. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at [email protected], or send mail to:
Kärcher Hire
Unit 1 Albert Point,
Albert Street,
Droylsden
Manchester
M43 7ZH
